Get in Touch With Us
Thank you for stopping by. Whether you have a question, a suggestion or simply spotted something that does not look quite right, we would be glad to hear from you. Every message is read by a real person, and we do our best to reply in a helpful and timely way.
How to Reach Us
The easiest way to contact us is by email. Please write to [email protected] and we will get back to you as soon as we can. We usually respond within two to three working days, although busy periods may take a little longer. Messages sent at weekends or on bank holidays will be picked up on the next working day.
What You Can Write to Us About
We welcome all kinds of messages. Here are a few examples of what people often get in touch about:
- Corrections: if you notice information that seems out of date or inaccurate, tell us which page it is on and what needs changing.
- General questions: if something on the site is unclear, we are happy to explain it in plainer terms.
- Feedback: ideas for new pages, comments on our writing or thoughts on how the site could be easier to use.
- Partnership or press enquiries: please include your name, organisation and a short outline of what you have in mind.
Helping Us Help You
To make sure we can answer properly the first time, it helps if you include:
- A clear subject line that sums up your message
- The web address of any page you are referring to
- As much detail as you feel comfortable sharing
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for these.
What We Cannot Do
We are an information website, so we are not able to act on behalf of other businesses or settle disputes you may have with them. If your question is about an account held elsewhere, the quickest route is usually to contact that provider directly. We can, however, point you towards general guidance where it may be useful.
Your Information
Any details you share with us are used only to read and reply to your message. To find out how we store and protect what you send, please see our Privacy Policy. For the rules that apply when using this website, you can read our Terms of Use.
We appreciate you taking the time to write. Your comments help us keep the site accurate, clear and genuinely useful for everyone who visits.